As a Business Development Experience Manager, you will be responsible for leading the strategic direction and growth of the Experience Team globally. The Experience Manager will be focused on building an efficient, cross-functional team to support the firm’s experience collection in Foundation. The Manager will directly supervising growing global team of Experience Analysts (8) across multiple offices. Ensuring a high quality of client and matter data collection by guiding and supporting team members with matter profiling. Establishing an expert understanding of Foundation - all of its features, configuration options and related processes and workflows. Ensuring consistent unparalleled end user experience and customer support by monitoring search requests and confirming all requests are handled in a timely manner. Increasing engagement and fluency of Foundation by connecting with users and understanding their key business needs.
To be considered, candidates should have a Bachelor’s degree, and minimum of ten (10) years of experience working in a legal and/or professional services environment with a focus on implementing/operating marketing technology tools and leading the relevant teams. Fluency in client data technologies, stack integration, marketing automation, and marketing/business development services within a legal services environment is desired, as well as experience with launching, promoting, and maintaining enterprise-wide marketing solutions.